As a consumer of LMCHA Services, you are guaranteed certain rights as written in the Michigan Mental Health Code. You must give informed consent for your services. You are entitled to be treated with dignity and respect, freedom from abuse and neglect, as well as privacy regarding your services.

More information about your rights is contained in the pamphlet titled YOUR RIGHTS. This pamphlet is available upon request and a copy will be given to you when you are seen for your first appointment at LCMHA.

If you wish to file a Recipient Rights complaint, you may contact the Recipient Rights Officer directly or request that a LCMHA staff peson provide you with a Recipient Rights Complaint Form. The Recipient Rights Office will investigate your complaint, make a determination if a violation has occurred, and make recommendations about what should be done to correct the problem if the complaint is substantiated.

If you disagree with decisions made about services or are dissatisfied with your services, you may use the local dispute resolution process. This is a vailable to anyone requesting or receiving services. The LCMHA Local Dispute Resolution Committee will conduct an investigation of your complaint. The resolution will be handled in a timely manner. To initiate this process you may contact Customer Services or the Recipient Rights Officer.

Medicaid recipients have the right to request a Fair Hearing. This hearing is conducted by an Administrative Law Judge from the Administrative Tribunal, a branch of the Michigan Department of Community Health. A Fair Hearing can be requested if a service has been denied, suspended, reduced or terminated. LCMHA is required to provide you notice of the service you have been authorized to receive or changes in the service you have been receiving. You have ninety (90) days from the date of this notification to request a Fair Hearing. A Fair Hearing request form will accompany any notice you receive about the services to be provided. These forms are also available from LCMHA. Assistance in completing the for is available upon request.

Recipient Right Complaints, Local Dispute Resolution Requests, Requests for Second Opinion, request for review by the Department of Community Health Alternative Dispute Resolution Process, and requests for information regarding Medicaid Fair Hearings should be directed to Customer Services or Recipient Rights at 263-8905 or 1-800-664-5005.

Confidentiality

As a consumer of services provided through LCMHA, you have the right to have the right to have information about your mental health treatment kept private. Unless you sign a Release of Information, information about your mental health treatment cannot be given to anyone except as required by law. Confidential information may be released only in the following situations:

  • If required by law
  • If you, or your legal representative, give written consent
  • If needed to get benefits for you or to ge reimbursement5 for the cost of treatment
  • If the information is needed for research or statistical purposes with safeguards regarding identification.
  • If you die and your surviving spouse or other close relataive needs the information to apply for and receive benefits
  • If you tell your mental health professional that you are going to harm yourself and/or another person, she/he may be required to notify the police and the person you threatened to harm
  • If child abuse or neglect is s uspected or disclosed, a report must be made to Children’s Protective Services or local law enforcement.
  • Adult Protective Services referrals will also be made when abuse or neglect of a vulnerable adult is suspected.

If you feel your confidentiality rights have been violated, call the Recipient Rights Officer Rosalyn Savage at 263-8905 or 1-800-664-5005.