Customer Services
The Purpose of Customer Services is to “Ensure satisfaction with services and to enhance the relationship between the people we serve and the community.”
The focus of Customer Services includes problem prevention, removal of barriers to persons served, grievance resolution, and advocacy for the people we serve so their voices are heard, respected, and included in organizational decisions and service provision. It is the responsibility of Customer Services to ensure that the community mental health system provides care that is respectful, available to all we serve, informs of choices available in the system, and is free of stigma.
Our Customer Service Staff is Here to Help
Learn About Our Services
Help you learn what services are available, how to access those services, and provide community information
Recipient Rights
Assist in the process of filing a Recipient Rights complaint
Grievance Process
Assist with the grievance process and make sure that it’s done in a timely manner.
Translation Services
Arrange translation services and have information available to you that is appropriate and useful.
Barriers and Needs
Address barriers and needs related to cultural sensitivity, reasonable accommodation for persons with physical disabilities, hearing and/or vision impairments, limited-English proficiency, and alternative forms of communication.
Availability
Available during regular business hours and also by appointment after hours.
Advocating
Advocate for persons receiving services and their families.
These are just some of the things that Customer Services can do for you. Contact us. If we can’t answer the question we probably know where to get the answer.
Call 517-263-8905 or 1-800-664-5005 to speak to our Customer Service staff.
If you’re in crisis, call this number (517) 263-8905
For a list of current resources, call 2-1-1
517-263-8905
800-664-5005
Monday – Friday
8:30 AM – 5:00 PM
1040 S. Winter Street
Suite 1022
Adrian, MI 49221